To date, Sunrun has raised more than $300 million in investor funds and said it has more than 100,000 clients who have generated total revenue of more than $4.6 billion. The company was originally a pure third-party provider that offered solar leases and power purchase agreements (PPAs) to its customers to demonstrate the appeal of solar energy without significant upfront costs. In 2015, the company began offering property options to customers (including cash purchases and solar loans) in addition to leases and PPAs. Another way to make sure your solar supply is fair (whether it comes from Sunrun or another solar company) is to compare it to other competing offerings. When you sign up for the EnergySage solar marketplace, you can download offers you`ve already received from solar companies like Sunrun and easily compare them side-by-side with other installers in your area. Finally, after contacting several people, I received the answer that someone would come to repair the equipment on December 16, 2020. In the meantime, Sunrun doesn`t want to take responsibility for the bills I paid until they fix the system. They keep coming back to the contract, which says they don`t guarantee performance. However, they have a warranty, but they can last as long as they want to repair the device, in my case it is almost 6 months (if they fix it on December 16, 2020). I don`t understand how it`s fair for homeowners who have taken out a loan to pay for these solar panels. Now I pay the loans and the electricity bill and stay with a shell company of this type of service for 10 to 15 years.

I`m sure I`m not the only victim of this endeavor. I hope that one day someone will do justice against this company. Terrible company that stays away, my roof starts leaking after installation, and they want to charge me 170 a panel to remove it so I can get a new roof. The customer service at Sunrun was terrible. It takes you months to plan a repair that will only take a few hours. They do not return calls. The field service technology is great, but it`s a very difficult business to do because their tracking is terrible. Sunrun`s size is both its greatest strength and its greatest weakness, and most customer reviews reflect exactly that. Sunrun Solar`s positive reviews praise the company`s speed and ease of installation, but a high employee turnover rate, communication issues, and growth difficulties have plagued a number of customers who feel their needs have not been met. Therefore, we used the average prices of installers` service areas as an indicator of what this company would most likely charge for a solar system.

Well, SunRun Solar was here the other day and they had a conversation with my wife on the porch the other day and when she came into the house, I said what it was and she said solar, so what took her so long that you know how comfortable we feel with the solar society, she said they were different, so she made an appointment for the next day. When they arrived, I told them how I was thinking about solar companies and that there was no such thought for a free lunch, you`re going to put 40 panels on my roof and it won`t throw anything at me, then I said how your company makes money and he says they make money there with the solar panels on my roof. He said you keep enough electricity from the panels, and our company gets the electricity we don`t use, and they sell it to our electric utility, the PG&E is they didn`t say anything at all about a lease, but they`re going to send a guy to see if our roof is good enough for solar panels. So the woman said, why not call them and tell them we`re not interested, and I said they came here the other day and spent the whole evening feeding us lies. Now we`re going to cost them some of their time. Then I`ll tell them where they can rent solar power there and all of that lies. Denis Sunrun is a legitimate solar installer who is an industry leader in terms of the number of installations and the scope of products offered. Hundreds of thousands of homes across the country have installed solar energy with Sunrun.

While Sunrun is legit, there are a worrying number of bad reviews regarding Sunrun`s customer experience. Often, worry-free sales reps can make customers feel like their business hasn`t been taken seriously. Sunrun`s solar systems and brightbox battery give you more than just savings – they also give you control over your electricity and allow you to save electricity on sunny days when it`s cloudy or raining. Sunrun strives to be the easiest and smartest way to join the clean energy revolution, and the company will guide you through the installation and your next 25 years of superior solar performance and batteries. The best company depends on what the customer is looking for. If you`re looking for customer service, a high BBB rating, and buying high-quality panels, we`d probably recommend SunPower to Sunrun. If you are a customer looking for a quick and easy lease of solar panels to save a small but guaranteed price on your energy bill each month, Sunrun may be a better choice. Yes, Sunrun is a good company. Sunrun offers flexible lease and purchase terms, including no down payment options, and can tailor a contract to your needs. Homeowners who want to install solar panels, but are concerned that their home won`t fit well, can turn to Sunrun to optimize a solar energy system designed for their home`s unique energy profiles. We`ve covered some of the most positive reviews experiences with Sunrun, but not all reviews are positive.

To be fair, any large company will receive negative reviews. However, their average score of around 3 suggests that there are consistent complaints from consumers as a whole. Let`s take a look at common discrepancies. To put this Sunrun test into perspective, we compare the company with other domestic suppliers. Sunrun generally ranks high in the services, service areas, and flexible payment options it offers. Where Sunrun unsurprisingly falters is its reputation for customer service and BBB rating. „Originally, I had my solar installed by another company, which was eventually bought by Sunrun. The service with Sunrun was much better than the service with the previous company. Brian Schopf via Trustpilot With Tesla Energy and SolarCity in transition due to the ongoing merger between the two companies, a new solar giant has taken the reins as the first U.S. installer. Sunrun now installs more solar systems than any other company in the United States.

With a new focus on this Californian installer, we felt it appropriate to take a look at the company and offer our opinion to help consumers thoroughly evaluate Sunrun compared to other U.S. installers – many of whom offer competing solar offerings in the EnergySage solar market. Sunrun also offers its customers a variety of solar financing options. Serving a large customer base has enabled Sunrun`s massive growth, but it has also led to challenges that have tarnished the company`s reputation online. The BBB gives Sunrun a grade of B+, which is lower than the average solar supplier. For much of the company`s existence, Sunrun has been one of the largest solar installers in the country. .